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COVID-19

Helpful information

Covid-19 Updated Info

We want you to have a pleasant stay with us. Relax, we are taking care of your safety.

 

In this section you can find information of interest so that you can prepare for your trip:

- PCR and antigen tests available in our hotels

- Official information on documentation required by local authorities for the entry of national and international travelers

- Security protocols at Playasol Ibiza Hotels

We also resolve other questions related to bookings affected by Covid restrictions.

I have a reservation made at Playasolibizahotels.com and I cannot travel because of Covid-19 positive. What I can do?

If your reservation has been affected by Covid-19 and previous justification to info@grupoplayasol.com, Playasol Ibiza Hotels offers you two possibilities:

Reservations made with a flexible rate: You can modify your reservation at no cost or you can cancel free of charge up to 48 hours before your arrival

Reservations in semi-flexible or non-refundable rate: You can modify your dates or request a travel voucher to enjoy your stay until summer 2022.

How can you redeem a travel voucher?

For any management related to the redemption of vouchers, please send an email to info@grupoplayasol.com, indicating your voucher number and new dates. We will reply to you as soon as possible.

How do I manage a reservation made on booking.com or other travel agents?

If your reservation has been made in an online travel agency, you should contact that agency to consult its policy of changes or cancellations. Unfortunately from our customer service we cannot modify and / or cancel reservations made by third parties.

Your PCR TEST

You can carry out your PCR or antigen test by making an appointment at the hotel reception 48 hou...

Travel to Baleares

Check the updated information of the Government of the Balearic Islands in the following links: ...

Be cool Be safe

The soul of our company is our employees, and our guests are what we are all about.

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Playasol Ibiza Hotels

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