That depends on the rate you’ve chosen. Flexible Rate: The total amount of the booking should be paid on arrival at the hotel. Non-Refundable Rate: The payment will be taken at the time the booking is made using the card provided.
Customers shall not incur any fees for early booking cancellation as along as it is made 3 days before the date of arrival at the hotel ( from midnight), except for bookings made at the Non-refundable rate. If the customer decides to cancel over the 3 days prior to the day of arrival, they shall be charged the amount set out in the cancellation policy, which may be a 1 or 2 night fee depending on the period booked. If the customer decides not to come to the hotel and does not give any prior warning, they shall also be charged the respective cancellation fees indicated above. Early departure carries a penalty of a 1 or 2 night fee depending on the period booked.
If the customer wishes to modify a booking previously made on our website (www.playasolibizahotels.com) or by telephone (0034 971 30 19 59), they may do so without incurring any additional fees up to 3 days before the date of arrival at the hotel, depending on remaining availability at that time. The price of the initial booking may be affected. Current rates at the time of the modification shall be applied.
The customer may change their booking without incurring additional fees up to 3 days before the date of arrival at the hotel (subject to current fees at the time of modification). If the customer decides to change the conditions of the booking within this period, they will be charged an amount corresponding to the first of first wo nights in the hotel, according to the cancellation policy.
These are requests or preferences the Client can send the hotel at the time of making the booking by filling out the corresponding box. The hotel will do everything in its power to fulfil these “Special Requests”, but in no case can they be guaranteed.
The Hotel doesn’t have a shuttle service.If the customer wishes to receive information about how to get to their accommodation from the airport, we recommend they telephone the reception of the hotel or apartments where they will stay.
The majority of hotels have a hair dryer in the rooms. If the client wishes to confirm the existence of a hair dryer, they should contact the reception of the hotel where they are staying and request information in this regard.
The All-Inclusive service comes with breakfast, lunch and dinner, plus other services such as: Drinks: Unbottled soft drinks: Coca-Cola, Fanta Orange and Lemon, Sprite, Tonic Water, Juice and Water. Draught beer. Hot drinks. House wine: red and white. National liquor (Private Labels) Snacks: Varied sandwiches. Tubs of ice-cream. A variety of pastries. (*) Customers must pay for bottled drinks, international alcoholic drinks and packaged ice-cream.
At Hotel San Remo, Hotel S’Estanyol, Hotel Mare Nostrum and Hotel Cala Tarida the drinks are indeed included in the Half Board option. Whereas in the rest of our hotels, the customer must pay separately for this service.