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Questions regarding your reservation

That depends on the rate you’ve chosen. Flexible Rate: The total amount of the booking should be paid on arrival at the hotel. Non-Refundable Rate: The payment will be taken at the time the booking is made using the card provided.
The Client can pay for the booking in cash (Spanish guests: up to €1,500; overseas guests: no limit) or by debit or credit card in their name.
Customers shall not incur any fees for early booking cancellation as along as it is made 3 days before the date of arrival at the hotel ( from midnight), except for bookings made at the Non-refundable rate. If the customer decides to cancel over the 3 days prior to the day of arrival, they shall be charged the amount set out in the cancellation policy, which may be a 1 or 2 night fee depending on the period booked. If the customer decides not to come to the hotel and does not give any prior warning, they shall also be charged the respective cancellation fees indicated above. Early departure carries a penalty of a 1 or 2 night fee depending on the period booked.
If the customer wishes to modify a booking previously made on our website ( or by telephone (0034 971 30 19 59), they may do so without incurring any additional fees up to 3 days before the date of arrival at the hotel, depending on remaining availability at that time. The price of the initial booking may be affected. Current rates at the time of the modification shall be applied.
 The customer may change their booking without incurring additional fees up to 3 days before the date of arrival at the hotel (subject to current fees at the time of modification). If the customer decides to change the conditions of the booking within this period, they will be charged an amount corresponding to the first of first wo nights in the hotel, according to the cancellation policy.


 These are requests or preferences the Client can send the hotel at the time of making the booking by filling out the corresponding box. The hotel will do everything in its power to fulfil these “Special Requests”, but in no case can they be guaranteed.
 The Check-In starts at 02:00 pm.
Rooms keys can be handed over at reception until 11:00 am.
 The Hotel doesn’t have a shuttle service.If the customer wishes to receive information about how to get to their accommodation from the airport, we recommend they telephone the reception of the hotel or apartments where they will stay.
 The majority of the Hotels of the Playsol Ibiza Hotels chain have a room where customers can leave their lugagge free-of-charge. Questions about your Hotel or Apartment/Aparthotel.
The Hotels and Apartments belonging to the Playasol Ibiza Hotels chain do not allow pets on their premises
The majority of hotels have a hair dryer in the rooms. If the client wishes to confirm the existence of a hair dryer, they should contact the reception of the hotel where they are staying and request information in this regard.
The sheets in the rooms, studies and apartments are changed three times or twice a week.


The All-Inclusive service comes with breakfast, lunch and dinner, plus other services such as: Drinks: Unbottled soft drinks: Coca-Cola, Fanta Orange and Lemon, Sprite, Tonic Water, Juice and Water. Draught beer. Hot drinks. House wine: red and white. National liquor (Private Labels) Snacks: Varied sandwiches. Tubs of ice-cream. A variety of pastries. (*) Customers must pay for bottled drinks, international alcoholic drinks and packaged ice-cream.
 At Hotel San Remo, Hotel S’Estanyol, Hotel Mare Nostrum and Hotel Cala Tarida the drinks are indeed included in the Half Board option. Whereas in the rest of our hotels, the customer must pay separately for this service.
To find out if this change can be made, the customer should contact the reception at the hotel where they are staying and request information in this respect.

Studios and apartments

The major difference is that the studio has just one room, the apartment instead has two rooms, because it has a separate bedroom.
All the studios and apartments in our hotel chain have a kitchenette and basic utensils for cooking. In addition, the majority also have a mini-fridge and microwave.
Yes, both of them are equipped with bed and bath linens.The use of bath linens is not allowed outside of the Hotel or Aparthotel.
All of our Apartments or Studies have a 24 hour reception where you should check in and check out. They handover your keys.

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Playasol Ibiza Hotels

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Payment at the hotel (flexible rate)